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support@levandoo.com

1-646-975-9373

Mon-Sat 9am-6pm

Shipping And Returns

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes we do ship EVERYWHERE and shipping is FREE for most of the products!
 
2. WHERE DO YOU SHIP FROM? 
We ship from our partnered factories located in USA, UK, RUSSIA, CHINA and different other locations. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing. 
 
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-5 business days before order is shipped. Deliveries take usually 7-25 days! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends what you purchased and where you live! You can contact us or email support@levandoo.com for specific shipping times.
 
4. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 MONTHS" WHY?
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where our products will be shipped. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! :) 

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different factories and premises using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.

6. WHAT ABOUT POSSIBLE CUSTOM FEES? 
We are not responsible for any local or regional custom fees once the items have shipped. 

7. WILL THIS ITEM GET TO ME BEFORE _________? 
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
8. I WANT TO RETURN OR EXCHANGE MY PRODUCT?

Levandoo will accept returns for any unused items within 7 days of receiving the item(s). The items must be returned in its original packaging with the original tags.

If you would like to cancel your order then please contact us, if, however your order has already been dispatched, you will need to return the order to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@levandoo.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

9. HOW CAN I TRACK MY PRODUCT?
Once Order is shipped and tracking number is provided you can track it on: 

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